CHARMEX NORTH AMERICA™ FAQ
COMPANY
Q What is the relationship between Charmex North America™ and Montres Charmex S.A.™, Swiss manufacturer of Charmex of Switzerland and CX Swiss Military Watch?
A CHARMEX NORTH AMERICA™, CHARMEX SOUTH AMERICA™, and CHARMEX CENTRAL AMERICA™ is the licensed, exclusive distributor of Charmex of Switzerland™ and CX Swiss Military Watch™ products within the geographic areas of North-, South-, and Central America. Any dealers within these markets are being serviced through either Charmex North America™, Charmex South America™, or Charmex Central America™. FACEBOOK
Q Does CHARMEX NORTH AMERICA™ have a facebook fan page?
A Yes, we do – please click HERE.
NAYMZ
Q Does CHARMEX NORTH AMERICA™ appear on the professional networking site NAYMZ?
A Yes, we do – please click HERE.
PAYMENTS
Q Which forms of payments do you accept?
A We accept all major credit cards, PayPal, and bank wires.
Q Do you accept down payments?
A Yes we do. For a non-refundable down payment of 20% we will hold your order for 30 days interest free.
Q How secure are online payments at your website?
A You can be confident in knowing that www.charmexwatches.com is a Verified Authorize.net Merchant. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. Authorize.net implements and maintains compliance with industry leading security initiatives such as the Payment Card Industry (PCI) Data Security Standard. Charmex North America utilizes the leading Secure Sockets Layer (SSL) Certificate enabling secure e-commerce, communications, and interactions through our web site. Shop with confidence with the strongest SSL encryption available in todays market.
PRIVACY POLICY At Charmex North America, we strive to deliver outstanding products and services. We value your business and, more importantly, your loyalty. We recognize that privacy is an important issue. We have developed this Privacy Policy to explain our practices regarding the personal information we collect when you visit this site. Some jurisdictions also require notice concerning other means of collecting personal information; for those jurisdictions, this Policy also explains our practices regarding personal information obtained from sources other than our websites, such as written or verbal communications or information collected when you visit one of our properties.
Collection of Information We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to our mailing list. Cookie/Tracking Technology “Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers. Distribution of Information We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:
- permitted or required by law; or
- trying to protect against or prevent actual or potential fraud or unauthorized transactions; or
- investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security Your personally identifiable information is kept secure. Only authorized employees (who have agreed to keep information secure and confidential) have access to this information.
Your Consent By using our Web site, you consent to the collection and use of this information by Charmex North America. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
In Summary Charmex North America is committed to protecting your privacy. We use the information we collect on the site to make shopping at Charmex North America as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others. Questions and Feedback If you have any questions or feedback related to our Privacy Policy, please email us at info@charmexwatches.com
REPAIRS & SPARE/REPLACEMENT PARTS
Q You bought your CX watch from us and your watch needs repair or need spare parts (eg. strap etc.)
A Please ensure you still have the stamped warranty booklet. Contact the service station mentioned on the manufacturer's website under AMBASSADORS. Should there be no service station for your country please send your watch together with the stamped warranty booklet directly to Montres Charmex by registered mail: Montres Charmex SA PO Box CH-4416 Bubendorf / Switzerland
REPLACEMENT If you own one of our mechanical models, please ensure you only measure the accuracy after wearing the watch for at least a day; the accuracy will always be less if the watch has not been worn for a prolonged time. If your mechanical timepiece is still not accurate the movement may need servicing (see MAINTENANCE). If you purchased your watch from us we need to ensure you still have the stamped warranty booklet. Please send your watch together with the stamped warranty booklet directly to us by registered mail: CHARMEX NORTH & SOUTH AMERICA 224 S. Main Street #424 Springville, UT 84663 USA If you own one of our chronometer certified models (eg. 12000 FEET, eg. ARGONAUT 1000, HURRICANE) the accuracy you should theoretically be able to achieve is the one described in the chronometer certificate which was handed over to you together with the watch.
RETURN / EXCHANGE POLICY As the leading online retailer of Charmex of Switzerland & CX Swiss Military watches in the Americas, we continue to provide the best value to customers in the marketplace. All of our watches are originally packaged and are thoroughly inspected prior to shipping to ensure them to be free of any manufacturer's defects.
- If you suspect that your watch may be somehow defective, please notify Charmex North America immediately. Do not attempt to repair the watch yourself or by anyone else.
- Watches may not be worn, used, sized or altered in any way. Watches showing any sign of wear can not be returned.
- All returns are subject to a 5% restocking fee + $27.00 shipping charge for US orders and $57.00 for international orders. The 5% fee will be waived on watches returned for exchange for an item of equal or greater value.
- Watches with proven factory defects (as determined by Charmex North America) will be repaired or replaced with the same model if reported to us within 24 hours of delivery. This does not include items damaged due to abuse, misuse, owners neglect to follow correct operating instructions, or water/condensation damage.
- Picture or description discrepancies on our web site or other advertising are not considered defects.
- Out of the box visual defects MUST be reported within 48 hours of delivery, otherwise a restocking fee may apply to cover the damage.
- All returns must include non-damaged packaging (preferably unopened) and be in resalable condition, containing all original contents (parts, instruction manuals...). Otherwise, additional restocking fees may apply.
- All shipping charges are not refundable.
- Once your order has shipped (tracking number has posted to your order), we are unable to cancel your order and the terms of this return policy apply.
- Shipments that are refused or returned to us as undeliverable will be processed as refunds according to this return policy.
- Charges for additional links are not refundable.
- Watches which have been sized (by anyone other than CHARMEX NORTH & SOUTH AMERICA) are not returnable.
- Freight charges for all returns will be the responsibility of the customer.
- International shipping surcharges and fees are not refundable.
Having stated these necessary legalities we are happy to report that we have not had a single return of any of our Charmex of Switzerland and/or CX Swiss Military Watches we have sold over the years.
SHIPPING
Q What is your preferred shipping service?
A Depending on the shipping destination we use either UPS insured shipping or USPS insured shipping. We always provide you with a tracking number.
Q How long will I have to wait until I receive my order?
A If your order is in stock we will ship your order as soon as your payment is received and appears in our bank account. This can take up to two business days. If your order is not in stock, you will be notified immediately and provided with an ETA (estimated time of arrival). The usual wait time for out-of-stock watches is 20 business days. In such case we appreciate your understanding and patience. Most of the high-end CX timepieces are produced individually, and not in an assembly line, which process speaks for the extraordinary quality of your watch.
Q Does CHARMEX NORTH AMERICA™ appear on Twitter?
A Yes, we do – please follow us under twitter.com/charmexwatches
WARRANTY Before continuing please ensure your watch is one of our genuine CX Swiss Military Watches by checking the authenticity on the manufacturer's website: www.swiss-military.com/authentication.php All CX Swiss Military watches and Charmex of Switzerland watches come with a limited 2-year international warranty.
Q Your watch needs a repair and you are not sure about the extent of the warranty
A If you bought your watch from CHARMEX NORTH AMERICA™ you received a warranty booklet which was stamped by us. All details of your warranty are described therein. Please bear in mind all our mechanical timepieces come with a lifelong warranty provided you have the watch serviced every two years. To this end do please send the watch directly to Montres Charmex registered mail. The service costs USD 425.- and covers cleaning of the watch, cleaning of the movement, readjustment of the movement etc. Montres Charmex SA PO Box CH-4416 Bubendorf / Switzerland
